Privacy Policy | DMC Travel

DMC Travel Co., Ltd.

President & CEO Shunpei Endo

DMC Travel Co., Ltd. fully recognizes the importance and social responsibility of protecting all personal information handled by our company, and complies with relevant laws and regulations concerning personal information while protecting the rights of individuals. We hereby declare that we will establish a Personal Information Protection Management System to implement the policies outlined below and continuously strive for its improvement throughout the company.

1.

We will acquire, use, and provide personal information only within the scope necessary for legitimate business operations and personnel management, and will take appropriate measures to prevent handling of personal information beyond the scope necessary to achieve the specified purpose of use.
2.

We will comply with laws, national guidelines, and other norms regarding the protection of personal information.
3.

To prevent risks such as leakage, loss, or damage of personal information, we will take reasonable safety and preventive measures, allocate management resources according to business conditions, and continuously improve our personal information protection system. In the event of an incident, we will promptly take corrective measures.
4.

We will respond promptly and sincerely to complaints and inquiries regarding the handling of personal information.
5.

We will review and improve our Personal Information Protection Management System appropriately and in a timely manner, considering changes in the environment surrounding our company.

This policy will be communicated to all employees and made available to anyone at any time by posting it on our website and through other means.

Handling of Personal Information

1.

Personal Information Administrator

DMC Travel Co., Ltd. (hereinafter referred to as “the Company”) designates the following personal information administrator when conducting transactions with customers.

Company Name: DMC Travel Co., Ltd.

Personal Information Administrator: Personal Information Protection Manager
2.

Purpose of Use

The Company will handle customers’ personal information within the scope necessary to achieve the intended purpose. We will comply with the Act on the Protection of Personal Information and other applicable regulations, and will not use personal information for purposes other than those explicitly consented to by the individual or as permitted by law.

(1) Purpose of use related to our business operations and associated activities

(a) Reporting transaction results, service fees, and other matters to customers

(b) Determining the appropriateness of service provision

(c) Administrative processing related to transactions with customers

(d) Improving services through market research, data analysis, campaigns, and surveys

(e) Exercising rights and fulfilling obligations under contracts or applicable laws

(f) Fulfilling purposes stated for joint use under Article 5, Item 2

(g) Other purposes necessary to ensure smooth transactions with customers

(2) Purpose of use related to recruitment, employment, and former employees

Personal information submitted by individuals applying for employment (such as résumés or work histories) will be used solely for our recruitment selection process.

Personal information of former employees will be used for communication or responding to inquiries.

(3) Purpose of use related to events and competitions

Personal information may be used to publish results of events or competitions organized by the Company on our official website and social media accounts.

(4) Other purposes deemed necessary for business operations

* Submitted identification documents, including incomplete ones, will not be returned.
3.

Outsourcing

The Company may outsource part or all of its operations involving personal information to external contractors that maintain equivalent management standards, under a personal information handling agreement.
4.

Disclosure and Provision to Third Parties

The Company will not disclose or provide personal information to third parties except in the following cases:

(1) With the consent of the individual

(2) When the information is provided in a form that does not identify the individual

(3) When outsourcing operations such as sales, delivery, support, or product information within the scope of the intended purpose

(Example: contracting delivery services to external vendors, inquiries to credit card companies, etc.)

(4) When required by law

(5) When necessary to protect a person’s life, body, or property, and obtaining consent is difficult

(6) When necessary to improve public health or promote the sound development of children, and obtaining consent is difficult

(7) When cooperation with a government or local authority is necessary for executing legally prescribed duties, and obtaining consent could hinder such duties

(8) When inquiring with financial institutions regarding customer payments to ensure proper service delivery

(9) When providing donation information related to hometown tax (Furusato Nozei) to the relevant municipality
5.

Joint Use

The Company may jointly use customers’ personal information within the following scope under appropriate protective measures.

(1) Scope of joint users

(a) Group companies of our corporation

For details, please refer to the following:

https://www.isgroup.co.jp/en/group/group.html

(2) Purpose of joint use

(a) To provide prompt and appropriate responses to applications and inquiries from customers

(b) To improve customer service through market research, data analysis, campaigns, and surveys

(c) To provide customers with services operated by group companies

(d) To take other necessary actions in the course of business

(3) Items of personal data jointly used

Name, address (prefecture), telephone number, email address, age, transaction information, and other information necessary for the purposes stated in (2)

(4) Personal data management administrator

7105 Aza-Hayama, Inawashiro-machi, Fukushima 969-3102, Japan

DMC Travel Co., Ltd.
6.

Disclosure

If a customer requests disclosure of their personal information held by the Company, we will verify the identity of the requester before responding. However, disclosure may be withheld in whole or in part in the following cases:

(1) When disclosure may harm the rights or interests of the individual or a third party

(2) When disclosure may significantly interfere with the proper operation of the Company’s business

(3) When disclosure would violate laws or regulations
7.

Correction / Addition

If a customer requests correction or addition of their personal information, we will verify the requester’s identity and, if the information is found to be inaccurate, make corrections or additions via email, telephone, fax, or other means.
8.

In Case of Non-Consent

While the Company strives to manage personal information carefully and appropriately in accordance with this Privacy Policy for the purpose of improving overall service quality, please note that if you do not consent to this Privacy Policy, we may not be able to proceed with certain transactions.
9.

Suspension / Deletion of Use

If a customer requests suspension or deletion of their personal information held by the Company, we will verify the identity of the requester and suspend or delete the use of such information.

Please note that suspension or deletion of all or part of the information may prevent us from providing certain services.

* Some information may not be deleted due to legal requirements.
10.

Voluntary Nature of Providing Personal Information

Providing personal information to the Company is voluntary. However, failure to provide certain information may result in our inability to offer guidance, provide services, or carry out recruitment-related operations properly.
11.

How to Request Disclosure, etc. / Contact Information

For requests or inquiries regarding items 5, 6, and 8 above concerning personal information held by the Company, please contact us by telephone, mail, or email at the address below.

After confirming your identity (or that of your representative), we will respond in writing or by other appropriate means.
12.

Automatically Collected Information

(1) Telephone calls made to numbers listed on our website may be recorded for verification or proof purposes.

(2) Access logs are recorded on pages after logging into our website or transaction pages for evaluation and transaction record purposes.

(3) The Company uses cookies and device identification numbers to improve usability. These identifiers do not contain personal information but are used to identify devices such as PCs or mobile phones.

(4) Security cameras inside our offices record footage for crime prevention.

(5) Security cameras inside and outside our managed facilities record footage for crime prevention.

■

Contact for Personal Information Inquiries

969-3102

7105 Aza-Hayama, Inawashiro-machi, Fukushima, Japan

DMC Travel Co., Ltd. Personal Information Protection Manager

Tel: 0242-93-5535

Email: info@dmc-travel.co.jp

Telephone inquiries are accepted on business days from 9:00 a.m. to 6:00 p.m.

End

Established: December 1, 2020

Last Revised: November 1, 2022